FAQs
Please email tickets@suttonunited.net with any questions and we will get back to you as soon as we can but a quicker response to a lot of queries might be found here
When will I receive my physical season ticket?
We will email all season ticket holders with downloadable tickets to gain entry for the 2023/24 Season. As with any usual digital ticket you can download and print it or save it to your phone.
A physical version of your ST will be available to purchase at a small charge (to cover production costs) at the beginning of July.
If you have any queries please email tickets@suttonunited.net
I want to renew my Season Ticket and want to make sure I still get my regular seat. Can you confirm that?
Current Season Ticket Holders with a seat have been contacted already via email regarding the renewal of their seat(s) for next season. All you need to do is activate your account, register and your seats are there ready for you to buy.
Any issues please email tickets@suttonunited.net ASAP and the club will get back to you
I didn’t receive a confirmation email but money has been taken from my account.
Please check your spam. If it’s not showing there please email tickets@suttonunited.net from the same email account you used to purchase and we can confirm your order.
I don’t have a smartphone and can’t print my ticket. Can you help?
Of course. Email tickets@suttonunited.net and they will be able to help you. We will try our best to assist where we can.
Can I pay on the day for a matchday ticket?
Yes, digital sales are available in advance and on matchday, and you can buy at the shop as well, during the week or at the ticket booth on the day, but we can not guarantee there will not be queues so encourage all customers to purchase as far in advance as possible.
I am a Sutton fan, how do I buy tickets to away games?
Each game is different, some clubs offer sales via their own website, some via our own website, but most with physical tickets available to buy in advance from the Suton United Club Shop. Open 10-12 Mon-Fri and from 12 onwards on matchdays or from 6pm on evening matches.
What are the age requirements for a Concession ticket?
Concessions start at 60 years of age.
Can I buy my Season Ticket in person?
Of Course. From the club shop Open 10-12 Mon-Fri and from 12 onwards on matchdays or from 6pm on evening matches.
Can I pay by Cheque or cash?
Yes when buying in person.
I have been allocated the wrong seat what I do?
Oops, we are sorry! Email tickets@suttounited.net and we can help you
Can we place a single Season Ticket order online for a group, so that we all sit together?
Sure! You can buy multiple tickets in one purchase and select seats that are together where available. If you come across any issues ask at tickets@suttonunited.net
Does my Season Ticket cover Cup Games?
Your season ticket does not gain you admission to Cup games
How do I claim my seat/ticket for a Cup Game?
We will announce details of priority access with the details of each cup game, where relevant. Keep an eye on the website and social media
I can’t make the match, can someone else use my ticket?
Your ticket is yours to use - in the event that you cannot attend a particular game, it is accepted that you may wish to make use of your ticket by giving it to a family member or friend for that game
I am disabled and require to bring my carer – can you help ?
Yes, your carer is eligible for a free ticket. Please email tickets@suttonunited.net to arrange this, the earlier the better so we can look after you both properly. If you are buying a season ticket, you will need to register as a carer in advance of purchasing the ticket by emailing tickets@suttonunited.net.
Is ID required for match days?
It is always best to bring a form of ID with you - You may be asked to validate the ticket type you have purchased (adult, concession, junior, Young Person).
PARKING
Is there disabled parking available and can I reserve a place ?
We will always try and accommodate pre-booking all Blue Badge Holders on match days but cannot guarantee a space will be available.
Can I park at or near the stadium ?
Parking is available in local roads but we are mindful of our neighbours and respectfully ask that you park considerately, especially not blocking any part of a driveway access, or you may be towed away.
There is a large Multistorey Car Park in Gibson Road, SM1 2RF approximately 10-15 minutes walk, and is open 6am till 11.30pm on a Saturday and current cost is £5 All Day.
There are Parking Sites On Line, such as JustPark.com, which put you in touch with local residents who rent out their driveway, on match days, some are in Gander Green Lane, and adjoining roads. We have no affinity with any of these sites and no liability for them.
If I were to join the Supporters Club how and who would i need to contact to do this?
Please do! It’s johnparsons092@gmail.com
NOTE ALL MATCHES ARE SEGREGATED AWAY SUPPORTERS USE COLLINGWOOD ROAD ENTRANCE AND HOME SUPPORTERS USE GANDER GREEN LANE ENTRANCE.
WE RESERVE THE RIGHT TO REFUSE ADMISSION
We Hope You Enjoy Your Visit